We continue to experience a lot of uncertainty and concern about the COVID-19 impact on our health, personal lives, and the economy.
Like many of you, I have been closely watching how everything is evolving. What’s important to Janney
is to properly safeguard the health and safety of our employees, clients, and their families; ensure that our clients continue to receive the high level of advice, service, and support that they have come to expect from us; and make certain our
business operations remain stable.
Especially for you, our clients, I want to reaffirm how Janney’s stability, resiliency, and values help guide our business through tumultuous times. After all, this is not the first time Janney has faced business disruption and helped our clients successfully navigate challenging markets.
Focusing on what we can control
During times of uncertainty, we remind our clients to focus on what they can control. At Janney, I am proud that we practice what we preach. Our priorities through this period are as follows.
- We have a relentless commitment to meeting our clients’ needs. Our primary commitment to clients – to provide excellent advice and service – is critically important. Now is when we work our hardest to fulfill our role as trusted
advisors and to give clients the peace of mind that they will still achieve their goals. It’s a responsibility we don’t take lightly and are proud to deliver. We have the people, platform, and resources to guide our clients through
this time as we have during many other turbulent times.
- We stay focused on our strategy and stability. We have a strong capital base and a history of financial strength. Janney’s stability – complemented by our ownership structure under The Penn Mutual Life Insurance Company – and
ability to be agile and innovative, allow us to make timely, informed decisions with the long-term success of our clients in mind.
- We stay focused on our employees. Our employees remain dedicated to service excellence and demonstrating extreme professionalism and resiliency during challenging times. Our values – deliver with integrity, drive for results, keep people at the center, and exceed expectations – are fundamental to who we are and how we move forward, especially during times such as these.
Safety, Accessibility, Advice
It is of utmost importance that our employees, clients and communities stay safe during this time. We are following national and local guidance and directives on social distancing and shelter-in-place best practices.
While we may be temporarily working remotely and holding the majority of our meetings virtually and online, Janney remains open for business and able to serve all of your advice and account service needs.
As a reminder, we offer clients a robust online, mobile and digital experience to give you easy access to your accounts, communication options, as well as the support and information you need to make well-informed decisions. You can learn more about these digital options here or please reach out to your Janney Financial Advisor.
Janney’s financial planning, investment and market experts continue to share their perspectives during this uncertain time. For our current thinking on the markets, economy and long-term financial planning, I encourage you to read our latest insights and commentary.
At Janney, we’re here for you and remain ready to serve. Thank you for your trust.
We wish you and yours health and safety during this time.
Timothy C. Scheve
President & Chief Executive Officer