If you have a Capital One account, we encourage you to read the information below and take appropriate action.

Capital One announced on July 29, 2019 that an outside individual, without authorization, accessed sensitive data on more than 100 million customers and credit applicants. If you have a Capital One account, we encourage you to read the information below and take appropriate action.

What you need to know

Consumers and small businesses applying for a Capital One credit card from 2005 through early 2019 were the primary affected groups. Information accessed included applicant names, addresses, zip codes, phone numbers, email addresses, dates of birth, and self-reported income. Capital One reported in a press release that no credit-card account numbers or log-in credentials were compromised, and that fewer than 1% of Social Security Numbers were compromised.

What should you do?

Here are the steps to take in response to this situation (or any data breach):

  • Monitor your Capital One account for any suspicious activity.
  • Review your credit-card account statements; if you see unauthorized activity, report it immediately to Capital One.
  • You’ll receive a notification from Capital One in the near future if you’ve been affected. Follow their instructions and take advantage of any credit monitoring and identity-protection services the company will provide to you.
  • If you believe you’re the victim of identity theft or your personal data has been misused, contact your national data-protection authority or local law enforcement immediately. How to protect your data at any time

Take these additional steps to stay safer in a digital world:

  • Change your password regularly, using a strong one that combines letters, numbers, and characters.
  • Don’t use the same passwords for multiple accounts.
  • Be alert for phishing attempts to get information from you. Financial institutions, including Capital One, won’t ask you to provide your password by phone or email.

We're committed to your safety

All of us at Janney are committed to protecting the privacy and security of your personal data. Find out more about our security protocols.


For more information about Janney, please see Janney’s Relationship Summary (Form CRS) on www.janney.com/crs which details all material facts about the scope and terms of our relationship with you and any potential conflicts of interest.

To learn about the professional background, business practices, and conduct of FINRA member firms or their financial professionals, visit FINRA’s BrokerCheck website: http://brokercheck.finra.org/