Frequently Asked Questions:
How do I download Janney’s mobile app?
You can easily download the Janney mobile app on your mobile device by going to the App Store or Google Play, or utilize one of the following QR codes:
Apple Android

Can I move money using the mobile app?
Yes, you can transfer funds between accounts, deposit checks, and pay bills directly from your mobile device.
Can I access my financial plan through the app?
If you are working with a Financial Advisor on a financial plan, you can view your plan and access planning resources directly within the app.
Do I need to be enrolled in Online Access to use the app?
Yes, you must be enrolled in Online Access to log in and use the mobile app. If you are not currently enrolled, you can register at myjanney.com.
Who can I contact with Online Access questions?
For additional questions related to Online Access, please reach out to our Online Services team at 888.882.0012, or [email protected].