Frequently Asked Questions:
What types of accounts can I aggregate using My Net Worth?
My Net Worth can be utilized to aggregate your assets, including investment accounts, bank accounts, and/or 401K; and your liabilities, such as credit cards, mortgage, and/or student loans.
Does My Net Worth share my security credentials and data with, or provide access to your accounts, to another data aggregator or service provider?
Neither the account information nor the accesses are shared beyond the Janney environment, and all of that information is access-controlled and encrypted so it is not available beyond the confines of Janney’s interface. No personal information will be shared with a third-party entity.
Does My Net Worth use encryption?
The aggregation platform is tightly controlled within a segmented environment, secured with encryption and monitored protections that enforce access-controlled permissions specific only to the financial service being provisioned.
What Happens if I Change a Password for One of the Outside Accounts?
If you change a password for an outside account, you will be prompted automatically to change the password stored in My Net Worth for that account.
Who can I contact with Online Access questions?
For additional questions related to Online Access, please reach out to our Online Services team at 888.882.0012, or [email protected].
Need Assistance?
If you have trouble using the app, you may contact the Online Services team. Please have your Janney account information ready.
- Phone: 888.882.0012
- Email: [email protected]
- Monday through Friday: 7AM – 7PM EST
- Saturday, Sunday, and Holidays: 7AM – 12PM EST